Refund policy
RETURN AND REFUND POLICY
We want you to be happy with your WestRange purchase. Please review the following policy before submitting a return request.
RETURN WINDOW
Return requests must be submitted within 14 days of delivery.
To request a return, contact us through our Contact page or email [YOUR SUPPORT EMAIL]. Please include your order number and the reason for the return.
Items sent back without first receiving return approval may not be accepted.
RETURN ELIGIBILITY
To qualify for a return, an item must be:
• Unworn, unwashed, and unused
• In the same condition in which it was received
• Free from stains, odors, pet hair, smoke, damage, or alterations
• Returned with any original tags or packaging when applicable
PRE-LOVED CLOTHING
Pre-loved clothing may show normal signs of previous wear. We individually photograph and describe each item, including any noticeable flaws.
Please review all product photos, measurements, condition notes, and descriptions carefully before purchasing.
Approved pre-loved returns must be returned in the same condition in which they were received.
MADE-TO-ORDER APPAREL
WestRange graphic apparel is made specifically after an order is placed.
Because made-to-order products are produced for each customer, returns or exchanges for buyer’s remorse, incorrect size selection, or change of preference may not be accepted.
Please review the size chart carefully before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
Contact us within 14 days if your item arrives damaged, defective, misprinted, or different from what you ordered. Include your order number and clear photographs of the item and packaging.
After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.
Printful requires claims involving damaged, misprinted, or defective products to be submitted within 30 days, so customers should contact WestRange as soon as an issue is discovered. :contentReference[oaicite:1]{index=1}
NON-RETURNABLE ITEMS
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
• Gift cards
• Final-sale or clearance items
• Personalized or customized products
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned outside the return window
RETURN SHIPPING
Customers are responsible for return shipping costs for approved voluntary returns.
Original shipping charges are non-refundable.
If the return is caused by a damaged, defective, or incorrect item, WestRange will provide further instructions and may cover reasonable return shipping costs.
WestRange is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping service and keeping your shipping receipt.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider.
Shipping charges are not refunded unless the order arrived damaged, defective, or incorrect.
EXCHANGES
Because many WestRange items are made to order or one of a kind, direct exchanges may not always be available.
When an exchange is unavailable, an approved return may be refunded so that a new order can be placed.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order.
Made-to-order products enter production quickly, so cancellation is not guaranteed after fulfillment has begun.
Pre-loved orders cannot be canceled once they have shipped.
EUROPEAN UNION CUSTOMERS
Customers located in the European Union may have additional cancellation or withdrawal rights under applicable consumer-protection laws. Nothing in this policy limits any rights that cannot legally be waived.
CONTACT US
For return or refund questions, contact:
WestRange
https://westrangeshop.com