Shipping policy

SHIPPING POLICY

Thank you for shopping with WestRange.

ORDER PROCESSING

WestRange offers both made-to-order graphic apparel and handpicked pre-loved clothing. Processing times may vary depending on the type of item purchased.

Made-to-order apparel is typically prepared for fulfillment within 2–5 business days before shipping.

Pre-loved items are typically shipped within 1–2 business days.

Orders containing both made-to-order and pre-loved items may arrive in separate packages.

SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on the items in your order, selected shipping method, and delivery destination.

Customers are responsible for all shipping charges unless a free-shipping promotion is clearly stated at checkout.

ESTIMATED DELIVERY

Estimated delivery dates are provided at checkout when available. Delivery estimates include processing and carrier transit time but are not guaranteed.

Delays may occasionally occur due to weather, carrier disruptions, holidays, high order volume, or other circumstances outside our control.

TRACKING

Tracking information will be emailed once your order ships. Tracking may take up to 48 hours to update after the shipping confirmation is sent.

MULTIPLE PACKAGES

Some products are fulfilled from different locations. Items from the same order may be shipped separately and may arrive on different dates. You will not be charged additional shipping after checkout because an order is divided into multiple packages.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

LOST, DELAYED, OR DAMAGED PACKAGES

WestRange is not responsible for carrier delays. If your tracking shows that a package is delayed, please allow additional time for the carrier to complete delivery.

If an order arrives damaged or appears to be lost in transit, contact us with your order number and any relevant photos so we can review the situation and help determine the next steps.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, fees, or charges imposed by their country. These charges are not included in the product or shipping price.

CONTACT

For shipping questions, please contact us through our Contact page and include your order number.